Offerta di lavoro a Cape Town come customer service associate per Amazon.
Fra i requisiti: ottima conoscenza di italiano e inglese. Non parlano del visto per cui bisogna verificare se questo viene sponsorizzato da Amazon o tu debba averlo già.
Se hai i requisiti sotto elencati, inoltra il CV a almaria@amazon.com.
Ricorda di dare una spolverata al tuo CV e adattarlo all’offerta di lavoro (vedi consigli in fondo alla pagina trova lavoro).
Descrizione del lavoro e requisiti:
- Moderate all customer reviews and respond to email queries
- Meets or exceeds quality and productivity goals assigned by management
- Demonstrates clear and polite written and oral communication
- Maintains a positive and professional demeanor and portrays the company in a positive light
- Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels
- Follows company policies and processes in order to process customer requests appropriately
- Demonstrates knowledge and use of departmental resources, policies and procedures.
- Uses customer service tools in order to provide an accurate response and an exceptional customer experience
- Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
- Proactively communicates system and process issues, and customer feedback trends to management
- Exceeds customer expectations by going above and beyond.
- All other duties as assigned.
Basic Qualifications
- Fluent in both Italian and English (Speak, read and write)
- Matric or equivalent
- 1+ year of relevant customer service experience
- Internet navigation and troubleshooting Skills
- Proficiency in Microsoft Outlook and MS Office applications
- Excellent communication skills (spoken and written)
- Flexibility in work schedule -(Shifts will possibly start and end outside of normal business hours)
Preferred Qualifications
- Some college qualification preferred
- 1+ year of relevant phone or email customer service experience
- Ability to multi-task with phone and computer skills
- Experience working in a customer service or call center preferred
- Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
- Demonstrated ability to work as an effective team member